Senior Application Systems Engineer - New

Company: Christian Science
Location: Boston
Posted on: May 1, 2025

Job Description:

Job Category: Office of the CIORequisition Number: SENIO001522

• Posted : April 23, 2025
• Closed : April 25, 2025
• Full-TimeLocationsShowing 1 locationRemote work is a possibility
  Boston, MA, USA
  Remote work is a possibility
  Boston, MA, USA
  Department: Office of the Chief Information Officer
  SUMMARY
  
  The position plays a pivotal role harnessing technology to drive and optimize business strategies while enhancing operational efficiencies. Tasked with overseeing a wide portfolio of applications spanning multiple client departments, this role involves not only providing advanced technical support but also spearheading transformative initiatives to enhance business processes.This position assumes responsibility for administering, maintaining, and refining robust policies and procedures. They lead the implementation of advanced security protocols, leveraging their extensive expertise to safeguard sensitive information and mitigate potential risks effectively. Additionally, this senior professional serves as a key advisor, offering strategic insights and recommendations to further align technological advancements with overarching objectives.
  ESSENTIAL DUTIES AND RESPONSIBILITIESOngoing Administration
  • Lead engagement with departments to better understand and define their long-term vision and strategy for use of enterprise level applications.
  • Capture, analyze and deliver meaningful insights from application usage and metrics.
  • Work with vendors to understand and resolve escalated issues before users are impacted.
  • Respond to issues reported by users; research and resolve issues in a timely fashion.
  • Perform advanced application support, including but not limited to: application setup, configuration, implementation, integration, maintenance, updates, user access, permissions, security, and privacy. It also involves troubleshooting, researching user problems, and resolving production issues.
  • Perform compliance maintenance, ensuring existing infrastructure, applications and business processes meet with current and future regulatory controls placed on the organization (GAAP, PCI, HIPPA).
  • Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issues.
  • Have a deep understanding of application functionality -attending training and/or reading documentation.
  • Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications.
  • Perform maintenance of existing, and drafting of new application documentation to support the Applications Team and the organization.
  • Mentor and coach application system engineers.
  • Update work tracking tools and other administrative tasks.Project Activity
    • Participate on project teams as the enterprise application solutions lead.
    • Work with users to understand and help define scope and requirements of the project.
    • Supports change management and adoption with training and communication.
    • Use technical and analytical skills to determine best approaches to tailoring systems to meet project requirements.
    • Implement configuration changes.
    • Develop and execute test scenarios based on requirements.
      
      STAFF MANAGEMENT AND JOB CONTACTSReporting Relationships
      Supervisor: Enterprise Application Engineering Manager
      Supervises: NoneRegular Contacts
      This position has regular contact with senior management, TFCCS employees, department managers, service departments, vendors, Enterprise Application Engineering and Engineering peers, and the Service Desk.
      JOB REQUIREMENTS
      
      Education/Experience
      • Bachelor's degree in Computer Science, Engineering, or equivalent experience.
      • 5+ years experience as an Application Engineer or similar experience, or relevant software development experience.Knowledge/Skills
        • Excellent interpersonal, communication (written, verbal, listening),and presentation skills are required.
        • Ability to learn new vendor applications quickly and utilize application tools to tailor systems to meet user requirements.
        • Understanding of data modeling, database management, project management, business analysis and business process mapping is a plus.
        • Experience gathering requirements and writing users stories is desired.
        • Business application support and business process expertise is expected.
        • Software development experience and/or coding experience is a plus.
        • Preference given to individuals with prior experience administering human resource management systems and/or accounting and financial management software.Work Environment
          Preference for onsite work in Boston.Engagement with Christian Science
          • Mother Church membership preferred.
          • Primary Class instruction preferred.
            
            In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.QualificationsSkillsBehaviors:Motivations:EducationExperienceLicenses & CertificationsEqual Opportunity Employer
            This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Keywords: Christian Science, Manchester , Senior Application Systems Engineer - New, Accounting, Auditing , Boston, New Hampshire